HAVE WE BEEN DUPED BY THE WORLD OF THE MICRO-INFLUENCER?
By Dudley Nevill-Spencer - CEO Brand Revolution
There has been a lot of negative talk about micro-Influencer campaigns recently, some have even gone so far to say say they are a "scam" and, in some contexts, I couldn't agree more. How can I say that, well it's related to the automation of the industry and the way that some Micro-Influencer platforms are used and the methods some of the Influencers on those platforms use to boost their followers.
Let me explain. We've been working in Influencer marketing since the beginning. I remember sitting down with my business Partner (now Wife) when we first started a consultancy – pre-Brand Revolution and The Influencer Agency - and trying to come up with a term that explained what we did. We were connecting brands to influential people on social media, as well as gatekeepers to UHNW, celebrities and their inner circles and key people in trade. Our belief was that if these people became genuine brand fans of a product they would talk about it and INFLUENCE the consumer. They were the tastemakers - we called this "Influencer Marketing".
Influencer marketing is now considered to be purely about social media only Influencers (although I think this will change). We still work across all the categories I mention above and we still feel that for a truly influential campaign you need to hit all those key Influencer segments - but I digress.
The reason we started our Influencer consultancy - way back in 08 - was because we believed that paid-for advertising was starting to lose its effectiveness, particularly among young consumers, and that earned media (mentions, shares, reposts, comments - even WOM ), built on a genuine connection between brands and Influencers was going to grow in importance. The truth is we were probably a few years ahead of the curve, but the power and value brands in creating those genuine links was indisputable.
We now however have a large section of the Influencer industry that works in the complete opposite way. Through automated systems and platforms a brand says what kind of a post they want, how much money they will pay and the scale of followers, the Influencer registers interest, the brand signs-off the deal and the campaign is executed. This kind of non-personal, "partner unknown" execution is not what Influencer marketing started out as, and in reality it is a form of ADVERTISING, or MEDIA BUYING more accurately.
And it has its place - if done properly - and it's a way getting scale and executing multiple campaigns quickly But it's not as powerful as "organic" influencer marketing and it has risks. It also lacks authenticity and can lack relevance - and therefore effectiveness - with the customer. Brands are not encouraged to check the values of the Influencer, to see if they actually resonate with the brand or the customers, to research them. It's easy to be blinded by the volume of followers, the filters for age, interests and location, but brands live and die by communicating consistent messages about what values they represent - " luxury", "craft", "family values", etc. The comments, subject matter, life the Influencer lives and the friends they have (not just the followers) determine the way Influencers are perceived by their audience, and not enough attention is paid to this. There is also the issue of fake followers, bots and made-up posts, and there have been a slew of "fake Instagramers" and fake posts - where brands have been caught out working with the wrong Influencer. This can affect a brands positioning, reputation and sales. Have a look at this post, the manufactured imagery has created some pretty awful comments from some of the followers. https://www.instagram.com/p/BStdokIDPTa/
We have been championing Micro- Influencers for years, mainly because their engagement AND RESPONSE is so good, and if they are very small - 2.5k - 5k, they tend to have an incredible effect on sales for the clients we work with.
Im not at liberty to reveal the exact brands and data but we have had results from working with influencers at that kind of micro level that have seen 300% increases in sales online in Global brands per country. Basically the bigger the Influencer, the lower the engagement and the lower the effect on sales for the brand. Large Influencers are good for distribution and awareness, but the sales response is more effective with micro-influencer campaigns.
We call these super low volume Influencers "Local Heroes" - they are the Captain of the local football team, the cool gym instructor etc - they have a "circle of influence" that is legitimate - and they don’t get many offers from brands - so when they promote something, their followers listen, engage and act.
So how do you make sure your not taken for a ride in the Micro / Local Hero world - and how do you find them? Well that’s the subject on the next post - I will delve into that tomorrow.